Testwood Lakes Sailability
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Hospitality Team
E
nsure the safety and wellbeing of customers waiting to sail, ensure they know how to find the toilet facilities and any other items they may need.
make drinks for customers and volunteers and keep the kitchen clean and tidy
Help customers select an appropriate buoyancy aid and that it is fitted correctly prior to them going down to the pontoon. Help fit sling if required.
Chat with customers and ensure they feel welcome and have everything they need.
Liaise with the reception team to maximise communication between reception and customers.
Redirect customers to appropriate team member as required eg first aider, sailing instructor